Return & Refund Policy

Last Updated: February 10’ 2025

At Grab It India, we aim to deliver fresh, high-quality products with lightning speed. But if something’s not right, we’ve got you covered. This Return & Refund Policy outlines the conditions under which you can request a return, replacement, or refund.

1. Eligibility for Returns & Refunds

We accept returns and issue refunds only under the following circumstances:

• Damaged or Defective Items: If the product is damaged, broken, or defective upon arrival.
• Wrong Item Delivered: If you receive an item different from what you ordered.
• Missing Items: If your order is incomplete, and you’ve been charged for the missing item(s).
• Expired Products: If you receive an expired product.

We do not accept returns for:

• Change of mind or personal preference.
• Perishable goods (such as dairy, fruits, and vegetables) unless they are spoiled or expired at the time of delivery.
• Items that have been opened, used, or tampered with (unless defective).
• Orders where the return request is made beyond [X] hours of delivery.

2. How to Request a Return or Refund

If you meet the eligibility criteria, follow these steps:

1. Raise a Request within [X] hours of delivery through:
   • Our app/website (under “Orders” > “Report an Issue”)
   • Emailing us at [email protected]
   • Calling our customer support at [helpline number]
2. Provide Proof
   • Attach a clear photo of the damaged, defective, or incorrect product.
   • If an item is missing, share an image of the package as received.
3. Wait for Verification
   • Our team will review the request and get back to you within [X] hours.
   • If approved, we will proceed with a refund or replacement as per your preference.

3. Refund Process

• Refund Method: Refunds are processed back to your original payment method (credit/debit card, UPI, wallet, etc.).
• Processing Time: It may take [X] business days for the refund to reflect in your account, depending on your bank/payment provider.
• For Cash on Delivery (COD) Orders: Refunds will be issued as Grab It India wallet credits or via bank transfer (after verification).

4. Replacements & Exchanges

• If you prefer a replacement instead of a refund, we will arrange for a free exchange of the affected item(s), subject to availability.
• In case the item is out of stock, you will receive a full refund.

5. Important Notes

• All return and refund requests must be initiated within [X] hours of delivery. Requests beyond this period may not be eligible.
• Refunds will not be processed if:
  • The issue is due to personal preference or incorrect ordering.
  • The product is found to be used, altered, or tampered with.
  • The original packaging is missing (unless the product was defective on arrival).
• For perishable items, complaints must be raised immediately upon delivery.

6. Contact Us

If you have any issues with your order, feel free to reach out:

• Email: [email protected]
• Helpline: 7905058123
• App Support: Chat with us directly in the Grab It India app

We are committed to providing a seamless experience. If something isn’t right, we will make it right.