Last Updated: February’ 10, 2025

Welcome to Grab It India! These Terms & Conditions (“Terms”) govern your use of our platform, services, and products. By accessing or using Grab It India (via our website, mobile app, or any other platform), you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Definitions

• “Company,” “we,” “us,” or “our” refers to Grab It India.
• “User,” “you,” or “your” refers to anyone using our platform to browse, order, or interact with our services.
• “Platform” refers to our website, mobile application, and any other technology used to provide our services.
• “Products” refer to the household essentials and other items listed for sale on Grab It India.

2. Eligibility

• You must be at least 18 years old to use our services.
• By using Grab It India, you confirm that you are legally capable of entering into a binding contract.
• We reserve the right to suspend or terminate accounts that violate these Terms.

3. Account Registration & Security

• You must create an account to place orders. Ensure your account details are accurate and up to date.
• You are responsible for maintaining the confidentiality of your account credentials. Any activity from your account is your responsibility.
• Notify us immediately at [[email protected]] if you suspect unauthorized access to your account.

4. Ordering & Payments

• Orders are subject to availability, and we reserve the right to cancel or modify orders at our discretion.
• Prices are displayed on the platform and may be subject to change without notice.
• Payments must be made through the available payment methods. Orders will only be processed after successful payment.

5. Delivery & Fulfillment

• We strive to deliver your order as quickly as possible. However, delivery times may vary based on location, demand, and unforeseen circumstances.
• In case of delays, we will inform you promptly, but we are not liable for delays caused by external factors.
• If you are unavailable at the time of delivery, reattempts may be chargeable.

6. Cancellations, Refunds & Returns

• Orders can only be canceled within a limited timeframe before dispatch. Once dispatched, cancellations are not allowed.
• Refunds are processed as per our Refund Policy. Eligible refunds will be credited back to the original payment method within [X] business days.
• Returns are only accepted for damaged, defective, or incorrect items. Proof of issue may be required.

7. User Conduct

By using Grab It India, you agree NOT to:

• Misuse or abuse the platform, including fraudulent transactions.
• Attempt to disrupt or hack our systems.
• Use our platform for any illegal activities.
• Harass or harm our staff, delivery partners, or other users.

8. Intellectual Property

• All content on Grab It India, including text, images, logos, and software, is owned by or licensed to us.
• You may not use, copy, or distribute our content without written permission.

9. Third-Party Links & Services

• Our platform may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

10. Limitation of Liability

• Grab It India provides services on an “as is” and “as available” basis. We do not guarantee uninterrupted access or error-free service.
• We are not liable for indirect, incidental, or consequential damages resulting from your use of our services.

11. Indemnification

You agree to indemnify and hold Grab It India, its affiliates, and employees harmless from any claims, damages, or legal actions arising from your misuse of our platform.

12. Termination & Suspension

• We reserve the right to suspend or terminate your account if we detect any breach of these Terms.
• You may stop using our services at any time by deleting your account.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of our platform after changes implies acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of [India]. Any disputes shall be subject to the jurisdiction of the courts in [City, India].

15. Contact Us

For any questions, reach out to us at [[email protected]].